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Service Design for BusinessNote: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled. Condition: BRAND NEW ISBN: 9781118988923 Year: 2015 Publisher: John Wiley & Sons Inc (US) Description: Unlock the potential of your business with *Service Design for Business*. This essential guide offers a transformative approach to enhancing customer experience through innovative service design. Written by experts at
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.Condition: BRAND NEW
ISBN: 9781118988923
Year: 2015
Publisher: John Wiley & Sons Inc (US)
Description:
Unlock the potential of your business with *Service Design for Business*. This essential guide offers a transformative approach to enhancing customer experience through innovative service design. Written by experts at Livework, a pioneer in the service design industry, this book reveals actionable strategies for meeting customer needs effectively.
In today’s digital landscape, competition is fierce, and it’s vital to engage customers through intentional service design. By adopting a design perspective, you will learn to view your organization through the eyes of your customer, fostering a culture where customer experience is everyone’s responsibility. The unique insights provided in this book will help you analyze market factors, ensuring your service offerings resonate well in today’s fast-paced environment.
*Service Design for Business* delves into real-world applications, featuring case studies from renowned organizations like Sony, Volkswagen, and Procter & Gamble. This practical handbook provides step-by-step methods to create a seamless customer journey, improve engagement, and ultimately drive business success.
Gain a competitive edge in service design and revolutionize how your customers interact with your brand. Whether you’re a business leader, designer, or marketer, this book is an invaluable resource for crafting exceptional customer experiences that keep them coming back.
Make your customer experience an organization-wide priority. Deliver memorable touchpoints and elevate your business to new heights with the power of service design.
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Condition: BRAND NEW
ISBN: 9781118988923
Year: 2015
Publisher: John Wiley & Sons Inc (US)
Description:
A practical approach to better customer experience through service design
Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes.
Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers.
Approach customer experience from a design perspective
See your organization through the lens of the customer
Make customer experience an organization-wide responsibility
Analyze the market factors that dovetail with customer experience design
The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a
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4.3 ★★★★★
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Product Reviews
★★★★★ 4
It works but not so sure about the EMI/RFI noise filtering claim
Color: Black, Size: 8 Outlet, Style: Outlets Only
I only buy surge protectors that have EMI/RFI noise filtering. I have a sensitive short wave radio with a sleep timer that I use when going to sleep. It has a rechargeable battery so you can either use it plugged in or on battery power. I've always had static on the radio when it was plugged into this surge protector. Cords generally do cause interference in radios so I thought nothing of it. But it started to get really bad. So I took one of my old tripplite surge protectors with emi/rfi noise filtering and plugged the radio into that. No static or interference on the radio at all. I went to APC's website to see if this model has EMI/RFI and it looks like it does....but it sure doesn't work well on mine.
I don't want to disparage APC. I have several of their surge protectors. Just bought the big P12U2 model they have and love that one. I think it just has better circuitry than this budget model. I'm using the P12U2 on my TCL 55" TV that was flickering and was glitchy turning on and off with a different surge protector from another company. Anyways, the ACP P12U2 works great and appears to have excellent noise filtering. Just wish the P12U2 had a flat plug because I bought it to use for my computer, but couldn't because I couldn't push my desk up against the wall with that straight out plug. Anyways, I've strayed.
This is a good basic surge protector I suppose. Would not recommend it for sensitive electronics prone to interference. Then again, maybe I just had a bad one, who knows. APC is a great brand. All my surge protectors are either APC or TrippLite. Can't go wrong either way.
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Reviewed in the United States on January 28, 2022
★★★★★ 5
Great surge protector
4 years later and still working as intended.
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Reviewed in the United States on March 22, 2026
★★★★★ 5
It Works
This works fine. Good size. Good enough cord length. Does what a power strip should do.
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Reviewed in the United States on March 21, 2025
★★★★★ 5
Great for multiple adapters
Color: Black, Size: 8 Outlet, Style: Outlets Only
One of the common flaws of single width strips is the inability to accommodate more than 1 adapter unless you want to waste the sockets as the adapter obstructs/covers
the adjacent sockets.
This one has 2 rows with sockets at 90 degrees. As such, adapters face outward and do not obstruct adjacent sockets. Well made and sturdy, typical of APC quality.
Hopefully the surge protection won't be tested but gives you peace of mind to know that all plugged in devices are protected. I have it mounted under my office desk using the mounting holes at the back.
Great value for the money.
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Reviewed in the United States on May 18, 2022
★★★★★ 5
A household staple
Style: Data/Line Protection - 12 ft
I use this power strip for both my computer and entertainment setup, and it has been very reliable. The seven outlets give me enough room for everything without having to use multiple strips. The cord is long enough to reach the wall easily while keeping things neat. It sits flat on the floor and does not tip over when everything is plugged in. The layout of the outlets makes it easy to plug in larger adapters without blocking others. It has already gotten a lot of use and should give me plenty more for years to come.
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Reviewed in the United States on August 13, 2025
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