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Description
HPE Pointnext Tech Care Basic with Defective Media Retention - 3 Year - Warranty l380 Gen10 SvcElevate your server infrastructure with HPE Pointnext Tech Care Basic featuring Defective Media Retention. This comprehensive 3 year service is designed to help IT teams keep the DL380 Gen10 server ecosystem running smoothly by delivering proactive support, rapid response, and direct access to HPE product specialists. With multi channel access, on site capabilities, and a steadfast commitment to minimizing downtime, Tech Care Basic is the proactive
Elevate your server infrastructure with HPE Pointnext Tech Care Basic featuring Defective Media Retention. This comprehensive 3-year service is designed to help IT teams keep the DL380 Gen10 server ecosystem running smoothly by delivering proactive support, rapid response, and direct access to HPE product specialists. With multi-channel access, on-site capabilities, and a steadfast commitment to minimizing downtime, Tech Care Basic is the proactive care your critical hardware deserves.
Designed for enterprise-grade reliability, HPE Pointnext Tech Care Basic goes beyond traditional tech support. It provides continuous operational guidance, faster incident resolution, and the peace of mind that comes with retaining defective media for secure replacement and streamlined recovery. This service emphasizes not only fixing problems as they arise but also identifying and preventing issues before they impact productivity. For organizations relying on the DL380 Gen10 and other HPE hardware, Tech Care Basic offers a practical, scalable path to maximize uptime, efficiency, and overall IT performance.
- Comprehensive 3-year coverage with on-site support: The service duration is three years, ensuring sustained protection for your DL380 Gen10 environment. When complex hardware issues demand hands-on attention, on-site technicians are dispatched swiftly to minimize downtime and keep critical workloads online.
- Defective Media Retention for peace of mind: If a storage drive or other media fails, HPE retains the defective media to facilitate efficient replacement and post-incident analysis, helping maintain data integrity and simplify the recovery process.
- Direct access to product-specific specialists: Gain fast, expert guidance from technicians who understand the nuances of HPE hardware and software. This reduces research time and improves the quality of troubleshooting, configuration, and optimization across your Gen10 deployments.
- 24/7 multi-channel support: Reach HPE support via telephone around the clock, online chat with specialists, and moderated forums with defined response times. Automated incident logging and real-time chat help ensure questions are addressed promptly, even outside standard business hours.
- Proactive guidance to reduce risk and improve efficiency: Beyond reactive fixes, Tech Care Basic offers insight and recommendations to optimize performance, improve maintenance routines, and prevent recurring problems, delivering measurable value to IT operations teams.
Technical Details of HPE Pointnext Tech Care Basic with Defective Media Retention - 3 Year - Warranty l380 Gen10 Svc
- Service type: HPE Pointnext Tech Care Basic with Defective Media Retention, a proactive operational support experience for HPE hardware and software products.
- Coverage duration: 3 years from the start date, designed to maximize productivity and minimize unplanned downtime for DL380 Gen10 servers and related devices.
- Defective Media Retention: Included feature that retains defective media for secure replacement and streamlined post-incident analysis, delivering peace of mind and faster recovery.
- Support channels: 24/7 telephone support, expert online chat, real-time chat facility, and moderated forums with defined response times for timely guidance.
- On-site support: On-site visits are guaranteed when remote resolution is insufficient, ensuring rapid deployment of field expertise to your location.
- Scope of assistance: Product-specific technical guidance and best-practice recommendations to help Customers reduce risk, optimize performance, and operate more efficiently.
- Target devices: Primarily designed to support HPE ProLiant DL380 Gen10 servers and related HPE hardware and software products, with scalable options for broader environments.
- Delivery model: A combination of remote support, proactive monitoring guidance, and on-site resources to balance speed, accuracy, and cost-effectiveness.
how to install HPE Pointnext Tech Care Basic with Defective Media Retention
- Confirm eligibility and procurement: Verify that your DL380 Gen10 hardware or associated HPE assets are enrolled in the Tech Care Basic program and that the 3-year coverage is active for your environment.
- Gather asset and service information: Collect relevant service tags, SKUs, and purchase orders, along with the primary contact and preferred channels for incident reporting and support.
- Activate service and create a support profile: Work with your HPE account representative to initialize your Tech Care access, configure user roles, and link devices to the service contract for streamlined incident logging.
- Configure contact and escalation settings: Set up primary and secondary contacts, define escalation paths, and establish notification preferences so issues are routed to the right specialists quickly.
- Access and test support channels: Validate 24/7 telephone access, online chat, and forum participation. Run a test incident to confirm response times meet your expectations and ensure Defective Media Retention workflows are properly activated.
Frequently asked questions
-
Q: What exactly is HPE Pointnext Tech Care Basic with Defective Media Retention?
A: It is an operational support service for HPE hardware and software that includes a three-year coverage window, 24/7 access to product specialists, on-site support when needed, and a Defective Media Retention feature that keeps defective media for secure replacement and analysis. The goal is to minimize downtime, reduce risk, and improve efficiency across your Gen10 infrastructure. -
Q: Is on-site support included?
A: Yes. On-site support is part of the 3-year service duration and is used when remote resolution cannot meet the service level objectives, ensuring quick, hands-on assistance from qualified experts. -
Q: How does Defective Media Retention work?
A: When a storage or other media device fails, the defective media is retained by HPE to facilitate replacement and post-incident analysis. This helps preserve data integrity and accelerates recovery while enabling easier diagnostics for future prevention. -
Q: What support channels are available?
A: Customers can reach HPE Tech Care through 24/7 telephone support, expert online chat, real-time chat facilities, and moderated forums with defined response times. Automated incident logging helps create a clear incident trail for faster resolution. -
Q: Does this service cover DL380 Gen10 servers?
A: Yes. HPE Pointnext Tech Care Basic is designed to support HPE hardware such as the ProLiant DL380 Gen10 servers, with a focus on proactive guidance, rapid issue resolution, and on-site support where necessary. -
Q: How long does the coverage last?
A: The service provides a 3-year coverage window from the start date, offering continuous support and access to HPE specialists, with the option to extend or tailor the plan based on evolving infrastructure needs.
Shipping Notes
- Free Standard Shipping on $100+ Orders to the USA.
- Except Preorder products are shipped in 48 hours.
- Delivery to the USA:
- Standard Shipping : 3-10 business days
- If time is of the essence, please consider selecting expedited delivery for faster service.
Exchange/Return Notes
- We offer a 30-day return/exchange service after receiving.
- Final sale items are not eligible for returns or exchanges.
- To process your return/exchange, please contact us at [email protected]
- Please click here for more details>>> Return & Exchange Policy
4.4 ★★★★★
Based on 1059 reviews
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Product Reviews
★★★★★ 5
Very comfortable
Color: Grey
I’m not sure if I am just transitioning from a very uncomfortable office chair, but this one is extremely comfortable. Very good dynamic lumbar support that reminds you that it’s there. Only cons would be a low back (I am 6’5”) but I’m not laying my head back anyways. Also the seat length is a touch short for me but standard size really. Great bang for buck with an open box deal. Easy to assemble. TBD on durability.
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Reviewed in the United States on June 10, 2026
★★★★★ 5
BUY this chair!!!!!
Color: Cream
After using this chair for about a month, I can confidently say that it's one of the most comfortable office chairs I've sat in for an extended period of time. Being in school and studying 8+ hours a day at my desk would normally make my back hurt in any other chair. Fortunately, after using this chair all day I have very very minimal back pain, if any at all (definitely due to previous injuries). The cushion on the back of the chair is extremely supportive and comfortable over all. Cannot say enough good things about this chair!!!! Definitely worth the price and easy to put together.
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Reviewed in the United States on May 31, 2026
★★★★★ 4
Good quality
Color: Grey
It was easy to put together. Material feels durable. Only downside is that it doesn't tilt lock and the arm rest height isn't adjustable (though it can be folded up). I'm 4'11" and the back is the perfect height for me with great neck and lumbar support. My feet kinda dangle but I use a foot rest so it's not a big deal. My boyfriend who's 5'10" says it's comfy but the back could be taller.
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Reviewed in the United States on October 27, 2025
★★★★★ 5
Perfect chair!
Color: Cream
I love this chair! Was hesitant to buy due to the price being a bit more than I wanted to spend, but I work from home and have terrible posture from sitting at my desk all day, so I needed something that would be conducive to helping me sit up properly. I put the chair together myself, it was heavy but overall pretty easy to do. The tools provided worked great and the directions were clear. Aesthetically, it’s a lovely neutral color and everyone who has seen it so far has complimented me and on how nice it is and how comfortable it looks — Indeed it’s a very expensive looking chair. The first time I sat on it I wasn’t sure if I was going to like it….maybe something about the lumbar support seeming to protrude too much? At any rate, I gave it a couple of days and I absolutely LOVE it. I can already feel my posture improving, no backaches and I’m perfectly comfortable all day long. I’ve had it for a couple weeks now and couldn’t be happier. It seems to be very well made, so I’m confident it will last a very long time and be worth the price. I HIGHLY recommend this chair!
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Reviewed in the United States on June 13, 2025
★★★★★ 1
UPDATE: DEFECTIVE… it was a Great chair... a bit short for tall people!
Color: Cream, Color: Cream
I purchased this chair four years ago and really liked it. However, when it was damaged during a move, I attempted to replace it. Unfortunately, the replacement chair had a construction issue that had been repeatedly mentioned in numerous comments spanning over a year at least. This defect prevents the chair from being completely assembled, rendering it unusable (screw holes don’t line up). Amazon has failed to address this issue by removing these defective chairs from its inventory. You won’t be aware of this problem until you’ve almost completed assembling the chair. At that point, you’ll have to disassemble it, rebox it, and return the box to UPS. This is an incredibly inconvenient process, and Amazon must take immediate action to rectify this issue before anyone considers purchasing this chair again.
Old review from 2023:
Based on someone else's review, it would seem that this chair is perfect for average-height people but less great for those of us who are a bit tall or (according to her) a bit short. I'm 5'9 with most of my height in my legs. I like a chair to be tall enough that my legs can be straight to the floor from my knees to my feet and still have support under my knees. This chair is too short for that, even at it's highest setting, but it can be fixed with a simple replacement of the gas lift cylinder for a mere $20 (search for gas lift cylinder on Amazon). And the extra $20 is worth it because other than that one issue, this chair is great. My first experience with this chair was at work when the firm replaced all of our desk chairs. I loved it so much that I bought it for myself when I went into private practice. The lumbar support hits in just the right spot and moves with your body as you lean in and out. I love the cream color, and the seat is padded nicely. I especially love the liftable arms. I sit at my desk for 8+ hours straight 5-6 days a week, and I never have body pain-- Granted, I am only 36, but I have definitely experienced this with other office chairs that claimed to be "ergonomic". With a simple lift cylinder replacement and a movable standing desk (which I never actually stand at), I can finally sit at my desk without my knees hitting the underside of the desk or my legs having to be extended out to have support under my knees. These two things mean that I don't slump at my desk anymore, and my neck and back thank me! :)
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Reviewed in the United States on May 23, 2023