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Description
The Complete Guide to Conflict Resolution in the Workplace"People thrive on conflict in most areas of their lives football games, political debates, legal disputes yet steer clear from workplace conflicts. But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict. This authoritative manual explains step by step how to design a complete conflict resolution system and develop the skills to
"People thrive on conflict in most areas of their lives--football games, political debates, legal disputes--yet steer clear from workplace conflicts. But conflict is actually a healthy way to challenge the existing order and essential to change in the workplace. The real problem is not conflict per se, but managing conflict. This authoritative manual explains step by step how to design a complete conflict resolution system and develop the skills to implement it. Packed with exercises, case studies, and checklists, the book also supplies: * an overview of workplace conflict * diagnostic tools for measuring it * techniques for resolving conflict, such as negotiation, labor/management partnerships, third-party dispute resolution, mediation, arbitration, more."
Binding Type: Paperback
Publisher: Amacom
Published: 05/13/2002
ISBN: 9780814417188
Pages: 368
Weight: 1.35lbs
Size: 10.00h x 7.00w x 0.74d
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